Support

Real engineers,
not a ticket void.

Every deployment comes with a named point of contact, published response targets and a clear escalation path.

Channels

Reach us how you prefer.

support@hamzatechsolution.com

Best for non-urgent issues, questions and change requests. Tracked as a ticket with a reference number.

Business hours, all plans

Quick operational questions from admins and finance teams, answered on the channel they already use.

Managed-service clients

Direct line to an engineer for production-impacting incidents, including out-of-hours cover.

Response targets

P1 · CriticalPlatform down or data integrity at risk.30 minutes

P2 · HighCore workflow blocked for many users, no workaround.2 business hours

P3 · NormalBug or issue with a workaround available.1 business day

P4 · LowQuestions, cosmetic issues and enhancement requests.3 business days

Production-down incidents skip the queue. Use the priority line if your plan includes it, or mark your message P1 and we page an engineer directly.

Self-serve

Role walkthroughs, setup guides and integration notes for every product.

Guided showcases of the Administration, Teacher and Finance workspaces.

Book a consultation for onboarding, migration or scoping a change.